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email guidelines

At MGS, we strive towards excellence, accuracy and attention to details.

To us do our best for you, please follow these simple steps before sending your job:

  1. Contact your MGS Sales representative and obtain a docket number to identify your job.
  2. Place the file(s) you plan to send to MGS in a folder.
  3. Identify the folder with the docket number you received from your MGS Sales representative prior to sending the file.
  4. Take the folder and all its contents and "stuff" or "zip" it and identify the "stuff-it" file with your assigned docket number. (This ensures that your job will be attended to and recognized as soon as we receive it, as well as ensuring that the files you send are recognizable as the type of file and program that they were created in.)
    • Include all fonts.
    • Include all graphic files that are linked to the document. (It is important to include all graphic files even if they are embedded within a document. Often alterations need to be made to the original linked files, such as conversion of colours from RGB to CMYK or the addition of trap to vector images)
    • Ensure that all full-colour bitmaps are CMYK (not RGB)
    • Ensure that bitmaps are the correct resolution (roughly 300 dpi for 133 or 150 linescreen). Beware of images retrieved from the Internet. They are likely too low resolution for offset printing) Remove all compression used when saving your images, and save them only as a "tif" or "eps" file.
  5. SUPPLY A PROOF OF YOUR JOB either by fax or in PDF format to MGS. Our fax number is (780) 465-5443. Your proof will show us what to expect to receive from your email. This also helps us establish what the file looks like and therefore produce the job according to your exact specifications. If the proof is not the latest version of your file(s), please forward a revised proof or mark ALL changes on the original proof sent to MGS.
  6. "Attach" that file to a new email message along with a message giving an explanation of what attachments have been sent, i.e. number of colours; whether the bitmap images are duotones; platform (MAC or IBM); applications used and version numbers; fonts used; any problems inherent with the files. Please include a contact name and telephone number. Send all pertinent information regarding your print job in the email message, ie. quantity, stock, colours, size, and # of pages.

    NOTE: Emails larger than 2 MB should be sent to MGS on disk or to our ftp site. Most service providers have a limit of 2 MB and your email may not arrive if it is over this limit. Avoid sending large files via email, and compress documents whenever possible
  7. Please also indicate the docket number you received from your sales representative in the subject bar of your email.
  8. Address the email to 'mgs@mgsgraphics.com'.and 'SEND' it.

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